Financial Mentor - In Training

About the role

Looking for a career with purpose? Join our Financial Mentor team.

Christians Against Poverty (CAP) is looking for a Financial Mentor in Training to join our team and deliver CAP's Debt Help service to individuals and whānau experiencing financial hardship across Aotearoa.

If you're passionate about helping people, enjoy building meaningful relationships, and are eager to learn, we'll provide the training, support, and mentoring you need to become a confident and capable Financial Mentor.

No two days are the same in this collaborative and rewarding role. Working alongside experienced Financial Mentors, you'll learn how to support clients through their financial journey by providing practical, client-centred guidance that empowers them to move towards long-term financial wellbeing.

Reporting to the Financial Mentor Manager, you'll be supported to develop your skills while learning CAP's Debt Help model, financial mentoring best practice, and the frameworks that guide our service.

This is more than just a job it's an opportunity to bring hope, restore dignity, and make a lasting difference in the lives of people facing financial hardship every day.

Key areas of responsibility include:

• Support clients throughout their journey with CAP
• Identify client needs and provide tailored support to help achieve long-term financial wellbeing  
• Collaborate effectively within CAP’s Team of 3 model (Financial Mentor, Coach, and Client) to achieve best outcomes for clients
• Work with a caseload of clients with supervision and support
• Participating in ongoing training and professional development to build your knowledge, skills, and confidence as a Financial Mentor
• Applying CAP's financial mentoring frameworks, policies, and best practice in your day-to-day work
• Contribute positively to a collaborative, values-driven team focused on achieving excellent client outcomes

About you

You are excited to bring your professionalism, skills and knowledge to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are an enthusiastic team player, who challenges yourself and others. You approach challenges with curiosity, resilience, and a willingness to grow, always striving to do what's best for the kaupapa and the people you serve.

You are ready to undertake a journey – not only committed to your own professional and personal transformation, but you are deeply invested in enabling transformation in others.

You’ll also bring relevant experience for the role:

• Experience in a people-focused role, such as customer service, banking, community services, case management, coaching, social services, or another relevant field
• Financial Mentoring experience is an advantage but not essential as we'll provide the training and support to help you succeed
• An understanding of, or willingness to learn about, financial systems, institutions, and services in Aotearoa
• An interest in the wellbeing, community, or social services sector and a passion for supporting people experiencing financial hardship
• Exceptional relationship-building and interpersonal skills, with the ability to connect with people from diverse backgrounds
• Strong collaboration skills and the ability to work effectively within a team to achieve positive client outcomes
• A growth mindset and a genuine commitment to learning, professional development, and continuous improvement
• Sound numeracy and literacy skills, with confidence working with financial information and written documentation
• Excellent verbal and written communication skills
• The ability to balance empathy and compassion with professionalism, sound judgement, and appropriate boundaries
• Strong organisational skills, with the ability to manage competing priorities and maintain accurate records

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of ‘’Ending money chaos in Aotearoa’’.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 100 local churches across Aotearoa, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org/stories.

Some of the benefits of working at CAP

• You’ll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve
• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora
• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a ‘with Jesus’ approach
• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi
• Tangible benefits include EAP, flexible working options, 37.5 hour working week, at least 5 weeks’ annual leave per year
• Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role. 

Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found. Get your application in now!