New Clients Coordinator

About the role

Christians Against Poverty (CAP) is looking for a motivated team player to join our dynamic and collaborative Partner Services and Support team. As the New Clients Coordinator, you will be the first point of contact for people experiencing money chaos across Aotearoa.

You will confidently manage all caller enquiries providing effective support and ensuring clients are well set up for their journey out of financial hardship.

This is a great opportunity for someone looking for purpose-driven mahi, supporting others while also growing in their own personal transformation and faith journey.  

Key areas of responsibility include:

• Manage all enquiries received, including incoming phone calls, emails and website enquiries from callers
• Provide clear and accurate information and advice about CAP’s services
• Build and maintain positive relationships, collaborating effectively to ensure both clients and coaches are well set up for their first interactions
• Navigate difficult conversations with professionalism, accurately assessing caller needs to determine service suitability and escalate or refer where required
• Accurately capture data and contribute to reporting on KPIs

About you

You’re confident in your ability to communicate effectively with all enquirers of Debt Help and clients, to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are a courageous and intentional person, who challenges yourself and others. You don’t opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the kaupapa/purpose and the people you’re serving.

You are ready to undertake a journey – not only committed to your own professional and personal transformation, but you are deeply invested in bringing impact and enabling transformation in others.

You’ll also bring relevant experience for the role

• A strong personal alignment with the foundational Christian philosophy, organisational identity, culture, and values of CAP
• 1-2 years proven experience working in client-centred service delivery and/or with community-based social issues 
• Familiarity with financial institutions, systems and practices in Aotearoa 
• Strong numeracy and literacy skills  
• Ability to confidently work with vulnerable people and engage with people from different backgrounds & cultures
• Strong communication, both written and verbal, in both formal and informal contexts 
• Sound technical skills, and experience using database and information systems 
• Ability to work and lead comfortably and well in an NFP organisation that seeks to honour Te Tiriti o Waitangi in the way work is done 

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of ‘’Ending money chaos in Aotearoa’’.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 100 local churches across Aotearoa, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org/stories.

Some of the benefits of working at CAP

• You’ll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve.
• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora/wellbeing.
• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a ‘with Jesus’ approach.
• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi
• Tangible benefits include EAP, flexible working options, 37.5 hour working week and at least 5 weeks’ annual leave per year
• Best of all – you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus.

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role. Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role – however the vacancy will close as soon as a suitable candidate is found. Get your application in now!