Retail Technical Support Analyst

Capnexus is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capnexus is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require. 

Who You Are and What You'll Do: 

As a member of the team you will be involved in multiple customer-facing projects and will be responsible for the installation and successful delivery of various Point of Sale (POS) applications. 

Functional Business Responsibilities: 

• Work alongside functional teams, providing technical and thought leadership on business processes necessary to execute an agreed solution to the detailed level 
• Consult with clients on POS functional best practices 
• Analyze, design and document quality functional specifications 
• Detailed Process Analysis 
• Configure solutions to meet Customer’s business process needs 

Technical Business Responsibilities: 

• Act as primary technical point of contact for clients and other project team members 
• Define and document implementation technical requirements 
• Install and upgrade solutions 
• Configure, document, and test software 

• Install and configure: 
• Windows Operating systems on Point of Sales Registers, PC and servers 
• Point of Sale peripherals drivers 
• Handheld wireless devices 
• Consult with clients on POS technical best practices 

• Log, troubleshoot, diagnose, and resolve technical issues during project implementations (e.g. application, interfaces, operating systems, networks, hardware) 

Client Facing Responsibilities: 

• Monitor and report project progress 
• Train client IT personnel on system monitoring and system management 
• Support client in initial production stage and prepare project for transition to Client Care Services 

• Manage client expectations and timeline commitments 

Qualifications and Skills 

• Flexibility and adaptability in a fast-paced environment 
• Ability to meet deadlines 
• Strong interpersonal and presentational skills with the ability to communicate to all levels within an organization. 

• Experience implementing or supporting complex systems and solutions 
• Knowledge of Server, hardware, and network technology 
• Strong troubleshooting methodology/skills 

Additional Assets (Nice to have’s): 

• Retail Operation experience or knowledge of Point of Sale (POS) 
• Software development experience (C#, Visual Basic, .NET, SQL) 
• MIS Degree or Equivalent 

“Our Culture”:  

At Capnexus, the central principles that we all adhere to, and the glue that holds us together, are our keystones.  Our four keystones are:  

• "A Customer Obsessed, Delivery Focused, Culture"   

• We’re driven to exceed our customers’ expectations by listening, leading, solving problems, and delivering what we promise  

• We aim to be the most dependable and trusted partner serving our customers. TRUST = CONSISTENCY x TIME  

• "A Culture of Learning and Sharing"   

• We value “Lifetime Learners”; those who are hungry, competitive, curious, and self-motivated in their pursuit of knowledge.  

• Personal and professional growth depends on teamwork and continuous learning. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.  

• We recognize that the thoughts, feelings, and backgrounds of others are as important as our own. Everyone has something to learn and everyone has something they can teach.  

• Knowledge and ability are valued. Sharing knowledge and helping others learn new capabilities is valued exponentially.  

• "A Culture of Growth and Scalability"   

• Growth comes from not establishing barriers in your role. “Cross functional skill sets are valued and help us deliver to our customers in a truly agile fashion. It comes with understanding that when asked to do something new, you will need support, have questions, and make some mistakes along the way.  

• The most elegant solution is a simple solution. Simple doesn’t mean easy. It’s often more difficult to break a complex problem down into simple, scalable terms. We don’t appreciate, or value, over architected solutions or superfluous coding.  

• Time is one of our most precious commodities.  Scalability implies being respectful of this and passionate about making the most efficient use of each and every one of our team members time.  

• "All Work is Strategic"   

• No matter how small a project or assignment appears, every single engagement is an opportunity for us to prove ourselves, build trust, and develop relationships that last and grow  

• Every task, interaction, and commitment matters  

• Big or small, we execute our plans and strategies with focus, commitment, and passion  

We offer:  

Job Type: Full-time  

Schedule: 

• Monday to Friday 
• On-call after hours and Holiday

Benefits:   

• Competitive salary based on experience 

• Dental insurance 

• Flexible spending account 

• Health insurance 

• Life insurance 

• Paid time off 

• Vision insurance 

• Work Location: Remote 

Capnexus is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we're dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn't perfectly align with what we have listed. We look forward to hearing from you.  

No Agencies Please!