Director of Outpatient Services

Cross Creek Hospital is an acute psychiatric hospital in Austin, Texas, offering approximately 196 licensed beds following a recent expansion to meet growing behavioral health needs in the region. The hospital provides inpatient, partial hospitalization (PHP), and intensive outpatient (IOP) services for children, adolescents, adults, and older adults. Cross Creek Hospital treats a wide range of mental health conditions and co‑occurring substance use disorders, including depression, bipolar disorder, anxiety, PTSD, schizophrenia, and substance dependence, with detox services available as needed.

• →Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
• →Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
• →Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• →Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
• →Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• →Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• →Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

•  Hire, onboard, and retain a high-performing team
•  Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

· Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

SUPERVISORY REQUIREMENTS: Supervises a team of employees

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