Field Service Administrator - Tractor

Monday - Friday 6:30AM - 4:30PM After-hours call support on rotational basis

The Field Service Administrator’s primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.

The basic roles/responsibilties including, but not limited to, are listed below

• Initiate, maintain and process work orders open to close
• Achieve the highest levels of customer satisfaction, employee engagement and profitability
• Ensure all work orders comply with the SOP‘s for service operations To include
  • Proper PO#’s
  • SIMS entries
  • Outside Purchase Order management
  • Warranty compliance
  • PI/PSP compliance
• Answer field service office phone calls
• Issue PO#’s to vendors for sub-let work and materials and accounting those invoices upon receipt
• Prepare work-orders for warranty processing to include report, pictures, claim stories
• Advise PSR’s of their customer machines that are being repaired in the field
• Communicate with customers on repairs status and or related business
• Scan necessary work order documents
• Comply with work rules and company policies
• Any special projects deemed necessary.
• Maintain monthly jobs exception report
• Conform to industry and company performance metrics and benchmarks
• Process all credit card and third party billing systems (ARIBA) .

• 3-5 years of administrative and customer service experience in the heavy equipment industry
• Advanced user of all Microsoft Office products to include Excel preferred
• Working knowledge of SIMS, SIS2.0 and DBSI a plus
• Accounts reveivable and payable experience a plus
• Exceptional communication and great interpersonal skills
• Excellent organizational skills
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

USD $25.00/Hr.

USD $29.00/Hr.

This position works in an office environment most of their shift. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means.  Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.