Field Service Supervisor, Heavy, Altorfer Industries

Monday - Friday: 6:30A-4:30P After-hours call is rotational based

The Field Service Supervisor is responsible for all field service activity in their territory. Responsibilities include but not limited to the following.

 

• Promote safe work practices, conduct safety inspections on fleet vehicles and adhere to current company safety policies and procedures
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Exemplify our Corporate Values consisting of Safety, Honesty, Humility, Integrity, Teamwork and Compassion
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components in the field.
• Manage field service customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Effectively manage all Work In Progress (WIP) and technician labor
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps. 
• Partner with facility in-house Service Department

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, marketshare, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills

• Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

 

USD $75,000.00/Yr.

USD $85,000.00/Yr.

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

 

NA

Climbing

o

Stooping

o

Kneeling

o

Crouching

NA

Crawling

o

Reaching

o

Standing

f

Sitting

f

Walking

o

Grasping

o

Repetitive Motion

f

Keyboarding

NA

Pulling

o

Lifting

NA

Pushing

o

Up to 25 lbs.

o

Up to 25 lbs.

o

Up to 25 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

Over 50 lbs

NA

Over 50 lbs.

NA

Over 50 lbs.

 

 

 

Subject to both inside and outside conditions