Field Service Supervisor, Heavy, Altorfer Industries

Us-Il-East Dundeemid

Skilled Trades & Field ServicesField Service Supervisor

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Key Responsibilities

Altorfer Industries offers an industry leading compensation and benefit package: Health, Dental, Vision, Disability,

Requirements Summary

5 years’ experience as a service technician in the heavy equipment field or related fields, military,

Technical Tools

Skilled Trades & Field ServicesField Service Supervisor

M-F 6:30-3:30

The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.

Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork

Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage service, repair and reconditioning of machines and components in the field.
Manage field service customer communications
Manage the work order process from opening jobs through job invoicing
Develop quotes for complex jobs and quote approvals
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
Perform all safety inspections on field vehicles and current employee safety programs.

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✓Health, Dental, Vision, Disability, and Life Insurance

✓401(k)

✓Paid Holidays

✓Paid Parental Leave and Funeral Leave

✓Paid Time Off: Prorated 80 hours of PTO

✓Education Assistance

✓Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

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Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

USD $80,000.00/Yr.

USD $90,000.00/Yr.

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

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