Product Support Sales Manager

M-F, Weekend as Needed to Complete Assigned Duties Product Support Sales Manager

The Product Support Sales Manager is responsible for leading the aftermarket sales and product support strategy for Power Systems customers across the assigned territory. This position provides leadership to inside and outside sales teams while driving profitable growth, customer satisfaction, and long-term service business development.

This leader will collaborate closely with service operations, technical staff, and parts teams to deliver responsive aftermarket solutions and strengthen customer relationships. The role requires strong commercial leadership, strategic thinking, technical and operational understanding of power systems service operations, and the ability to lead teams in a fast-paced environment.

• Lead and execute aftermarket sales strategies to drive revenue growth and customer retention
• Develop and communicate territory sales coverage and account management plans
• Identify new business opportunities and expand customer relationships within key markets
• Provide technical sales leadership related to engine, generator, and power systems aftermarket service solutions
• Support teams and customers in evaluating repair strategies, maintenance programs, and lifecycle equipment support options
• Promote the value of service agreements, preventative maintenance programs, repairs, upgrades, and related aftermarket solutions
• Manage strategic customer accounts and support resolution of escalated customer concerns
• Collaborate with regional leadership to develop pricing strategies, sales initiatives, and market growth plans

• Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and related support staff
• Establish performance expectations and promote accountability throughout the team
• Support employee development through coaching, mentoring, and training
• Participate in recruiting, hiring, onboarding, and talent development activities
• Foster a culture focused on customer service, teamwork, communication, and continuous improvement

• Develop and support annual budgets, forecasts, and business plans
• Monitor departmental performance against revenue, profitability, and operational goals
• Collaborate with cross-functional teams to improve workflow efficiencies and resource planning
• Review service proposals, maintenance agreements, repair scopes, and technical estimates for accuracy, competitiveness, and operational feasibility
• Support New Product Introduction (NPI) initiatives and aftermarket support planning

 

Successful candidates will demonstrate:

• Strong leadership and team development capabilities
• Excellent communication and relationship-building skills
• Ability to lead discussions involving technical service solutions, equipment applications, and customer support strategies
• Strategic thinking and business acumen
• Customer-focused problem-solving abilities
• Effective decision-making and organizational skills
• Ability to manage multiple priorities in a dynamic environment
• Collaborative leadership across departments and functions

 

This position works in an office environment. May on a continuous basis walk, bend and lift up to 25 lbs. May on occasion need to go into the shop or warehouse and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields, hearing protection, etc.) for a given situation. The noise level in the work environment is usually low to moderate. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Bachelor’s degree in Business, Marketing, Engineering, or a related field preferred

• 5+ years of sales or aftermarket business development experience with demonstrated success growing customer relationships and achieving business objectives
• 3+ years of leadership or supervisory experience managing teams and driving performance
• Experience in power systems, heavy equipment, industrial service, or related equipment support industries strongly preferred
• Caterpillar industry experience preferred

• Strong working knowledge of diesel and natural gas engines, generator sets, transfer switches, and related power systems service operations strongly preferred
• Experience supporting or leading service-related quoting, troubleshooting, repair planning, or aftermarket product support activities preferred
• Ability to build credibility with customers, technicians, and service leadership through practical operational and technical understanding
• Ability to communicate effectively with both technical and non-technical stakeholders
• Familiarity with service quoting, maintenance agreements, and aftermarket support operations
• Experience with CRM systems, sales analytics, and Microsoft Office business applications preferred

USD $90,000.00/Yr.

USD $120,000.00/Yr.