Desktop Support Specialist II

 

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. 

 

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success. 

An average day:The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will:

• →Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• →Assist in ensuring compliance with licensing, regulatory, and security requirements.
• →Support the IT Service Desk by handling basic technical issues.
• →Assist in installing and maintaining software and hardware according to established standards and procedures.
• →Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
• →Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
• →Assist with automated software deployments and maintaining hardware/software inventories.
• →Support Cyber Security Specialists during response activities.
• →Assist in maintaining accurate records of hardware and software inventory.
• →Assist in installing and configuring stand-alone and network printers.
• →Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
• →Assist in site visits for software upgrades and basic computer-related issue resolution.
• →Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
• →Assist with the setup and delivery of new desktops and laptops.
• →Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Must be able to pass federal background investigation and obtain a Public Trust. (This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver's license, may be required to travel between customer sites.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $25.00/Hr. - USD $28/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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