Fleet Operations Manager (East Coast)

The Fleet Operations Manager (“FOM”) will be responsible for training new FM’s, working in areas that have been identified as “at risk markets”, handling DOT and BIT Audits, and winning business from potential customers while delivering an exceptional client experience.  The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees during a series of travel-based short-term assignments.

This position is remote based, involving regular travel. 

• →Primary focus points for the Fleet Operations Manager, while on-assignment in a given territory, include:
  • →Focus first on Safety, health, environmental compliance, and quality of work. Ensure all HazReps, Compliance Audits are complete in the Market Area.  Minimize spills and quality of work events.
  • →Achieving Time to Repair and throughput targets for both vended and onsite mobile maintenance services.
  • →Ensure processes are defined and followed within your team, including inventory management, and on-time parts procurement.
  • →Accountable for regional Billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
  • →Comply with all applicable laws/regulations, as well as company policies/procedures

• →Repair Order (RO) Management – Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.

• →Executive Presence – the Director of Operations and assigned area RGM will be an escalation point for the Fleet Operations Manager for disputes and customer service issues. Disputes must be handled with a root cause analysis that includes owners and ECDs for resolution, delivered to customer.  Strong verbal and written communication skills will be a requirement.

• →Cross Functional Leadership & Teamwork – quickly establish solid relationships with business unit leadership and other senior executives. The ideal candidate builds bridges among all Amerit teams and works seamlessly with HR, Finance, Procurement, and all functions inside and outside of assigned segment.

• Builder of culture in a team-oriented environment. Strong desire to put team members in a position to be successful and guide them to positive business outcomes
  • Strong communicator with the ability to artfully influence, persuade and drive action.
  • A collaborative management style and a strong customer service orientation
  • Drive team performance, consistently producing superior results, and cultivating a culture of ownership.
  • Demonstrated ability to set expectations, hold team members accountable, and use performance management methods when necessary.
• Customer-Focused
  • Balance needs of Amerit and customer for optimal service delivery outcome
  • Ability to receive feedback including surveys, KPI results, and/executive guidance and implement program changes quickly to improve results.

• Takes Initiative and sees around corners.
  • Ability to thrive in a dynamic and constantly changing business model.
  • Client-focused individual with experience running a business while identifying and managing improvement initiatives.

• Data Driven
  • Ability to use data to drive KPIs and identify areas of improvement needed.
  • Able to make recommendations based off data to leadership.

• Responsive, creative, resilient, resourceful
• Travel potential could exceed 50%
• Ideal candidate would reside near a major airport