Repair Order Quality Assurance Specialist

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

• Review all internal repair orders daily and cross reference purchase orders as needed
• Process, update and communicate changes to repair orders as needed
• Identify process and quality control improvement opportunities and coach field teams on changes
• Provide input on internal system set up and training of field employees for new customers/accounts requirements
• Support in creating Playbooks for new customers/accounts.
• Act as a liaison between customers, billing, and field managers when invoice disputes arise
• You will be trained and become an active user of our operating system (TMW)
• Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed
• Perform other job-related duties as assigned by Director of Operations.

• At least 3+ years experience in a similar type role; QA/admin support/customer service environment.
• Experience in reviewing, processing, or creating work/repair orders, desired
• Must have excellent oral and written communication skills
• Excellent customer service; customer driven approach and proven experience handling disputes and resolution
• Intermediate or above Microsoft Office proficiency required
• Strong organizational, planning and administrative skills required
• Proficiency in navigating cross-platforms and leveraging diverse technological ecosystems
• High attention to detail
• Prior experience with TMW, Reynolds & Reynolds (or similar transportation services software) desired, but not required.
• Automotive or parts aptitude/experience a plus, not required

https://www.ameritfleetsolutions.com/careers/easy-apply

INDAM