Service Coordinator

• →Coordinate daily shop operations to support efficient vehicle repair and service completion   

• →Dispatch and prioritize work assignments to technicians based on workload, skill level, and operational urgency   

• →Monitor and track shop metrics including repair progress, turnaround times, technician productivity, and workflow bottlenecks   

• →Partner closely with on-site operational and support teams to ensure alignment on vehicle status, priorities, and service timelines   

• →Maintain clear and professional communication between technicians, leadership, and partner teams   

• →Assist in identifying operational inefficiencies and support continuous improvement initiatives within the shop   

• →Ensure repair statuses, documentation, and operational tracking tools are updated accurately and consistently   

• →Support leadership in maintaining a productive, organized, and safety-focused work environment   

• 3–5 years of experience within the automotive, fleet, or service operations industry   

• Working knowledge of automotive repair processes and service shop operations   

• Experience supporting technician workflow, dispatching, or repair coordination preferred   

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment   

• Effective verbal and written communication skills   

• Ability to work collaboratively across multiple teams and functions   

• Proficient with basic computer systems and operational tracking tools   

• Previous experience in fleet operations, dealership operations, or EV service environments   

• Familiarity with shop management systems or repair tracking software   

• Experience tracking operational performance metrics and workflow efficiency   

• Fast-paced automotive or fleet service environment   

• Frequent interaction with technicians, operational leadership, and partner teams   

• May require standing, walking through shop environments, and occasional lifting consistent with a service operations setting   

• Efficient and organized shop workflow   

• Strong communication and coordination across teams   

• Timely dispatching and completion of repairs   

• Accurate operational tracking and reporting   

• Positive support presence for technicians and leadership alike  

INDKM