Premium Audit Associate

As a Premium Audit Associate, you will serve as a key point of contact for customers, agents, and brokers throughout the audit process. This role focuses on providing positive customer experience by answering questions, explaining audit results, and helping customers understand how their premium was determined. While developing foundational premium audit skills, you will build strong communication, problem‑solving, and relationship‑management capabilities that support long‑term career growth within Premium Audit. This position is ideal for detail-oriented professionals who thrive in a structured environment and enjoy investigative work.

As a customer-facing Premium Audit Associate, you will play a key role in delivering a positive audit experience while ensuring accuracy and compliance throughout the audit lifecycle. You will gain valuable skills and industry knowledge through hands-on experience and structured training:

· High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Accounting, Finance, Insurance, or a related field preferred.

· Strong customer service experience, ideally in a call center, insurance, financial services, or other customer-facing environment.

· Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally.

· Strong attention to detail and ability to analyze financial and business records accurately.

· Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.

· Proficiency with Microsoft Office applications (Excel, Word, Outlook) and experience navigating multiple systems simultaneously.

· Ability to handle sensitive information with professionalism and confidentiality.

· Prior experience in premium auditing, insurance operations, underwriting support, accounting, or financial analysis.

· Knowledge of payroll records, general ledger review, or business financial documentation.

· Familiarity with insurance classifications, manual rules, state bureaus, or regulatory requirements.

· Experience handling inbound phone calls, emails, and live chat interactions in a customer-facing role.

· Ability to adapt communication style to different audiences, including insureds, agents, underwriters, and internal partners.

· Customer-focused mindset with a commitment to delivering positive customer experience.

· Strong problem-solving and investigative skills.

· Ability to learn and apply complex rules, procedures, and regulatory requirements.

· Professional demeanor with the confidence to handle challenging conversations.

· Self-motivated, dependable, and eager to learn and grow within the premium audit function.