Customer Service Advisor

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

• →Experience of a customer service role
• →Confident using a Personal computer to manage and process orders
• →Confident telephone manner
• →Able to pay attention to detail and be accurate in your work
• →Numerate and good written English;  GCSE Maths & English standard or equivalent
• →Able to work to deadlines

• Have worked in the elderly/care market
• Experience of working in a team environment
• Full UK Driving Licence

As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.

• This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
• To take an active interest in getting to know every customer and become a trusted friend.
• A good listener, you’ll be able to treat every customer as an individual.
• To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
• Ability to communicate and relate to people at all levels.
• Ability to work under own initiative, plan own day, manage own time.
• To act as a link for drivers and customers if any problems arise during a delivery round.
• To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
• To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
• Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.