Pendo Content Developer

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.  

 

We’re hiring a Pendo Content Developer to be the driving force behind achieving Applied’s goal to integrate modern, in-product help capabilities, within our software products, through the Pendo platform. Your strategic approach to creating in-app messages, walkthrough guides, tool tips, announcements, surveys, and other content will play a pivotal role in enhancing user experience, increasing product adoption, and driving customer success. You will work cross-functionally with Support, Product, UX (Design), Marketing, and Customer Experience (CX) teams to create engaging content and optimize user experiences.   

  

 

• →Create, test, and deliver high‑quality, customer‑facing Pendo content
• →Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
• →Train internal teams, OEM partners, and clients on Pendo best practices and workflows
• →Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content
• →Continuously improve content and processes using customer insights, product knowledge, and industry trends
• →Leverage JavaScript to customize, enhance, and optimize Pendo guides, tagging, and analytics

 

Your experience may include:

• 2+ years of Pendo content development and product marketing, customer success, or related experience
• Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
• Experience collaborating cross‑functionally and managing multiple projects
• Analytical, problem‑solving mindset with comfort using data and insights
• Working knowledge of JavaScript
• Experience with Jira or CMS tools

You may have other skills or credentials, including:

• Experience with Pendo Adopt
• Experience in an agency/brokerage and/or experience with Applied Products
• The ability to write and understand French
• Training or education experience or credentials 

  Location:

• This role is 100% remote within the United States

 

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!  

  

 

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. 

 

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.   

  

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