Health Coach, South Africa (UK Support)

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

Our Juniper UK health coaching team is expanding and we are on the lookout for Dietitians to help us serve our patients on a 6 month fixed term contract initially. You will be part of our fast-growing team in South Africa and will work directly with our team to serve Juniper patients in the UK.

You'll be supporting our patients alongside Health Coaches in London (UK), with a shift of 9am to 6pm SAST. As a Dietitian, you'll combine evidence-based nutrition expertise with behaviour change coaching, helping patients build sustainable habits and achieve long-term weight loss success. You'll also play a key role in shaping our clinical guidance and nutrition strategy to ensure we're delivering high-quality, evidence-based care. In short, the role includes:

• Supporting patients through async in-app chat, 1:1 calls, and group coaching sessions (with a focus on obesity management)
• Directing patients queries and feedback to relevant internal channels
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks

In this role you will work with our clinical team, international operations team and delivery partners to ensure our patients receive a high quality of support and care. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients while ensuring high attention to detail, and a patient-centric-oriented approach. You will be interacting directly with real people dealing with real health issues and medical diagnoses, and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions. This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the health of our patients.

• Dietitian specific: Registered Dietitian (registered with HCPSA: Health Professions Council of South Africa), 1+ years of dietetics experience and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Goes without saying - you're obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution
• Bonus points for
  • Full professional proficiency in Spanish as we aim to also scale a team to service our members in Spain
  • Previous experience working in digital health (tele-health)
  • Qualifications in exercise science or experience working with patients to improve their physical activity levels
  • Experience working in a very fast paced environment