Dialer Administrator

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

This position follows a hybrid work model based at our London, KY Office.

The Dialer Administrator is responsible for the design, configuration, implementation, and optimization of outbound dialing technologies that support customer engagement, collections, servicing, and sales strategies.

This role serves as the technical expert for dialer platforms and partners closely with strategy, operations, workforce management, compliance, and technology teams to translate business objectives into scalable dialing solutions.The Dialer Administrator will design and maintain campaigns, routing logic, integrations, and automation capabilities while ensuring compliance with all regulatory and organizational requirements.

• →Responsible for administering and optimizing outbound dialer platforms, including campaign setup, dialing strategies, and system configurations.
• →Translates business requirements into effective campaign designs that drive customer engagement and performance outcomes.
• → Manages data integrations, validates files, and ensures accurate data flow between systems.
• →Ensures full compliance with TCPA, FDCPA, and related regulations by maintaining controls such as consent management, calling windows, and Do Not Call processes.
• → Monitors platform performance, troubleshoots issues, and supports operational continuity, including after-hours incidents.
• →Analyzes campaign performance to identify optimization opportunities, develop reporting, and provide strategic recommendations.
• →Supports testing, change management, and documentation for system enhancements and production updates.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
• 3+ years of experience supporting outbound dialer platforms.
• Experience with one or more of the following technologies:
• NICE CXone
• NICE SmartReach
• LiveVox
• Alvaria
• Aspect
• Genesys Cloud
• Five9
• Experience configuring outbound campaigns and dialing strategies.
• Strong understanding of predictive, progressive, and preview dialing methodologies.
• Experience troubleshooting production systems and integrations.
• Strong analytical and problem-solving skills.

• Experience supporting large-scale collections, servicing, or sales environments.
• Experience with SQL and database queries.
• Experience with APIs and system integrations.
• Knowledge of workforce management concepts and staffing impacts.
• Experience with cloud contact center technologies.
• Understanding of customer engagement strategy and journey design.
• Experience supporting omni-channel environments.

This position follows a hybrid work model based at our London, KY Office.

The base hourly range represents the low and high end of the anticipated hourly range for this position.  The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

This employer participates in E-Verify for US-based hires.

#AttainFinance #Hybrid #AttainRP

Attain Finance supports Equal Employment Opportunity. Attain (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain job applicants: Attain will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.