Infrastructure Administrator

Bancroft is currently seeking an Infrastructure Administrator to join our IT Department.

Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services.As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.

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  • →Manages and monitors backup systems to ensure reliable data protection, integrity, and timely recovery of critical business systems and information.
  • →Administers and maintains network infrastructure across cloud and on-premises environments to ensure secure, scalable, and highly available connectivity for organizational operations. Troubleshoot and repair Cat6 cabling issues (terminations, patching, continuity), restoring network uptime.
  • →Supports and manages cloud and on-premises server environments to maintain system performance, availability, and compliance with operational and security standards.
  • →Administers Identity and Access Management solutions, including Active Directory and Single Sign-On (SSO) to ensure secure authentication, authorization, and access control across systems and applications.
  • →Maintains and supports physical security camera systems to ensure continuous monitoring, data availability, and compliance with organizational security requirements.
  • →Supports and maintains UKG time-clock systems to ensure system reliability and integration with payroll and workforce management processes.
  • →Plans, tests, and implements patch management activities to reduce security vulnerabilities, maintain system stability, and ensure compliance with organizational and regulatory requirements.
  • →Administers and supports Citrix virtualization and remote access platforms to provide secure, reliable, and performant access to applications and desktops for end users.
  • →Manages and supports the RingCentral communications platform to ensure reliable voice, messaging, and collaboration services across the organization.
  • →Develops, maintains, and updates technical documentation to ensure accurate system records, operational consistency, and effective knowledge sharing.
  • →Performs other duties as assigned.

Minimum of a high school diploma or equivalent required

CCNA, Cisco or Network+ certifications a plus

Candidates must have 2-3 years of experience in network and server administration.  Required experience includes

hands on responsibility for installing, configuring, maintaining, and supporting Window servers, managing LAN/WAN networks,

user accounts, security access, backups, and troubleshooting routine network and server issues.  Additional experience

beyond the minimum, such as enterprise environments, certifications, virtualization, or advanced security knowledge, is perferred but not required.

Special Skills:Demonstrated ability to work independently while supporting the cloud and on-premises infrastructure with minimal supervision. 

Strong critical and analytical thinking skills to assess system performance, identify root causes, evaluate risk, and implement effective

solutions across security, patch management, virtualization, and communications environments. 

Proven capability to prioritize tasks, make sound technical decisions and respond to incidents in a structured and methodical manner while maintaining business continuity.  

Effective verbal and written communication skills to document systems and changes clearly.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.