Medical Assistant

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues. • Supports and demonstrates effective and professional communication with patients and family members • Works collaboratively with the administrative and operations staff. • Gathers patient data through interview and observation. • Assists patients and families with preparation for examination. • Assists the physician or APP during examination and procedures. • Demonstrates competency in specific tasks and skills as defined by the practice. • Documents treatments, procedures, and patient education according to Orlando Health and department specific policies. • Assists the physician or APP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation. • Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment. • Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider • Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellent standards. • Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in Orlando Health policies. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.

• Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit. • Participates in Quality Assurance and Quality Indicator activities as assigned. • Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. • Practices the efficient use of supplies. • Assists business office as needed with reception, scheduling, and discharge of patients.

Education/Training • High school graduate or equivalent. • Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting) required.

Licensure/Certification • Maintains current BLS Healthcare Provider Certification -and- • If hired after January 1, 2015, maintains current certification or registration by one of the following agencies within 6 months of hire- • Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com) • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org) • Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com)

• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com) • Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com) • Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com), the American Registry of Medical Assistants (ARMA) (www.arma-cert.org), or by American Allied Health (AAH) (www.americanalliedhealth.com)