Customer Services Employee Master Data Team (M/V/X)

At Vinçotte, safety is our number one priority. As the largest player in the Benelux, we support organizations – from multinationals and SMEs to self-employed professionals and private individuals – in working safely, efficiently and with a future-oriented mindset. With more than 1,500 experts, we provide objective and advisory services in the fields of inspection, certification, conformity assessment and training. Our sector specialists understand our customers’ needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner. With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. Vinçotte is part of Kiwa, a member of the SHV Family of Companies, and continues to innovate to ensure even greater safety and efficiency.

As a Customer Services Employee Master Data Team (M/V/X), you will be a key player in managing and developing customer relations. You will be part of one of the Customer Master Data Team, where accuracy, data quality, and process consistency are essential. By combining strong customer focus with structured process and data management, you will contribute to Vinçotte’s performance in terms of customer satisfaction, retention and operational efficiency.

 

As a Customer Services Employee (M/V/X), you are involved in several kinds of customer service tasks:

• Responsible for the validation and maintenance of customer master data in line with internal governance standards and compliance requirements. You will ensure data integrity across systems, support data cleaning initiatives, and contribute to continuous improvement of master data processes.
• You will collaborate closely with internal stakeholders (such as Sales, Finance, IT and Operations) to guarantee correct data flow, proper invoicing setup.

 

• Additionally, you will handle customer-related inquiries and cases efficiently, ensuring timely resolution and a high level of customer satisfaction.
• Communicate clearly & professionally with the customer to ensure customer satisfaction and loyalty, both orally and in writing.

 

• Resolve customer cases:
  • Masterdata Account management (creation & modifications, merges, deletions, duplicates)
  • Masterdata Contact management contacts (duplication management, mass)
  • Portal issues on functionalities or data inconsistencyAsset management (NEXE, ZS47log, INC’s)
  • Customer disputes & complaints of complicated system or process related issuesMasterdata management (creation & modifications, merges, deletions)
• You take a proactive approach in resolving cases, coordinating with relevant stakeholders to ensure efficient and sustainable solutions.

• Interact with all internal stakeholders to make it happen: IT, Sales, Operations, Technical Support, Customer service teams, Finance, and other departments involved in case resolution
• Act as the voice of the customer inside the company
• Act as the voice of data quality and process integrity inside the company

• Act as a reliable point of contact for customers and internal stakeholders when data validation or process clarification is required.

• You have excellent communication skills (verbal and written).
• Meticulousness and an eye for detail are second nature to you. We’d even go so far as to say that perfectionist tendencies are an asset in this role!
• Your organizational skills know no bounds—and thanks to your strong, proactive mindset, you’re always prepared for potential worst-case scenarios or ad hoc requests.
• You value a fun team atmosphere (“work hard, play hard”) and see yourself as a true team player.
• You thrive on bringing structure to things and enjoy contributing proactive ideas.

• As a Masterdata Employee, you feel ownership of the accuracy and quality of the data and processes under your responsibility, ensuring they are handled correctly, in time and in line with governance standards.
• You have a continuous improvement mindset, always looking for opportunities to optimize and streamline masterdata processes, and you proactively flag inconsistencies or inefficiencies to the relevant stakeholders.
• You understand the impact of accurate masterdata on the broader organization (Sales, Finance, Operations) and act accordingly, ensuring your work supports smooth and reliable business processes.
• All service employees have a “customer centric mindset & behavior”: as customer service employee, you feel owner of the customer case and make sure these are handled on time and in a professional way

Interested in joining our teams? Great! We can promise you that with us you...

 

• can count on our Vinçotte community: enthusiastic and driven colleagues
• get the chance to develop and expand your own expertise
• learn to work objectively, but are also allowed to think out-of-the-box
• sign up for a job with impact: your voice helps determine our policy
• contribute daily to a safe and efficient society
• can count on an attractive salary supplemented with extra-legal benefits (meal vouchers, extra vacation days, etc.).

Find out more about working at Vinçotte!