Front of House Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Job Description:

Reporting to the General Manager, the Front of House Manager will ensure that all Boston Pizza guests are provided with the best experience possible and all responsibilities are conducted in a professional manner.

• Foster a positive and fun company culture.• Manage and execute all aspects of the front of house• Assist with recruitment and selection, training, performance management, recognition and development.• Manage employees by building strong teamwork and maintaining an accurate and up-to-date plan of restaurant staffing needs.• Ensure that the restaurant is properly staffed for all shifts.• Lead, manage and deliver the Perfect Guest Experience each shift: dine-in, sports bar, take-out and delivery and guest recovery.• Maintain a positive attitude that promotes teamwork within the restaurant.• Shift management of controllable costs: Food, beverage, labour• Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.• Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.• Assist the General Manager with all aspects of restaurant operations.• Other duties as required.

Qualification Requirements:• Minimum 1 year restaurant management experience required in a full service restaurant• Smart Serve Certification• Strong communication and interpersonal skills, both written and oral.• Strong analytical/decision-making skills.• Leadership skills – able to direct, coach, and supervise a team

• Customer service skills – able to exceed guest expectations.• Must be able to work with minimal supervision and have a strong initiative and a positive and team-oriented attitude.• You must be able to perform efficiently during high volume peak periods.• Ability to multi-task in a fast paced environment.• Must be able to work a flexible schedule including opening, closing, weekends and holidays.• Must be eligible to work in Canada.

If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

This purpose of this posting is to fulfill a current vacancy. AI is not being utilized to screen applicants for this posting.