Benefits Customer Service Representative

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

 

At CCMSI, strong Benefits Analysts balance service and accuracy. Success in this role is measured by:• Customer service quality – clear, timely, and empathetic responses to member and provider inquiries• Claim accuracy – correct interpretation of plan benefits and claim details• Productivity & responsiveness – effective handling of calls, inquiries, and assigned work• Analytical growth – successful cross‑training and support of analyst‑level tasks• Compliance & documentation – adherence to client contracts and company standards• Professionalism & collaboration – reliability, teamwork, and positive client interaction  

 

This is where we shine, and we hire benefits professionals who want to make an impact with us.

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

 

 

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