Claim Clerk

Claim Clerk Location: Dallas, TX  Schedule: 8:00am - 4:30pm Salary Range: $18 - $20/ hour 

 

Build Your Career With Purpose at CCMSI

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

Job Summary The Claim Clerk position's responsibilities are to provide essential administrative and clerical support to claims personnel and team members, ensuring the efficient handling and processing of daily workloads. This role is accountable for delivering high-quality claim service that consistently meets CCMSI client expectations and adheres to established Corporate Claim Standards.

• →Match mail for assigned accounts.
• →Follow up on bills.
• →File claim mail and related documents.
• →Set up designated claim files and complete all set up instructions, as requested.
• →Back-Up for Receptionist
• →Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• →Retrieve closed files and re-file in storage.
• →Maintain claim files in storage.
• →Photocopy claim documents, as needed.
• →Return provider calls or other calls, as directed.
• →Provide support to claim staff on client specific teams.
• →Compliance with service commitments as established by the team.
• →Performs other duties as assigned.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position. 
• Responsive to internal and external client needs. 
• Ability to clearly communicate verbally and/or in writing both internally and externally.

• Bilingual (Spanish) proficiency- highly valued for communication with claimants, employers, or vendors, but not required. 
• Computer Skills- Proficient in Microsoft Office & Proficient typing skills    

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment
•  

How We Measure Success 

 

 At CCMSI, great workers stand out through ownership, accuracy, and impact. We measure success by:  

 

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly 

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

 

 

 #EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #TPA #NowHiring #CareerGrowth #ESOP

and 401K.