HR Business Partner

 

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

 

 

The Human Resources Business Partner supports CCMSI’s employee relations and engagement initiatives by partnering closely with leaders, managers, and employees to deliver consistent, high‑quality HR services. This role is primarily focused on employee relations, employee engagement and recognition programs, and the development and delivery of HR training. Based out of CCMSI’s Danville, IL office, this position will operate on a hybrid schedule following the successful completion of an initial training period. The ideal candidate brings strong communication skills, working knowledge of employment laws, and the ability to navigate employee issues with professionalism, discretion, and sound judgment.

 

 

• →Serves as a resource to managers, supervisors and employees related to employee relations issues and concerns in consistently applying HR policies. 
• →Conducts investigations into employment-related matters in accordance with CCMSI policies and procedures.

• →Develops and delivers in-services for staff and leaders as required to achieve goals and objectives. 

• →Responds to  HR phone calls and provides assistance as needed, logging calls as appropriate; participates in  educational sessions, including newsletter article submissions.
• →Facilitates training and education programs on HR related topics as assigned for managers or staff.
• →Implements HR related strategies to improve retention and reduce turnover.  Assists in gathering data for retention, turnover and engagement.
• →Develops, implements and maintains employee engagement and recognition programs designed to improve employee retention and engagement.  May serve as an active member of the employee activity and wellness committees as assigned.
• →Responds to unemployment claim notices by providing accurate information within the claim system.
• →Maintenance of paperless record keeping system for personnel files in accordance with state and federal guidelines.
• →Performs assigned HR related tasks, including updating of information contained in HRIS database and applicant tracking system.
• →Serves as the HR representative in termination meetings with managers and employees, which including preparing talking points and assisting manager with the return of CCMSI property and issuance of final paycheck.
• →Updates assigned learning management content on an annual basis. 
• →Where appropriate, seeks legal general counsel advice and/or advice of Senior HR team members prior to proceeding in high-risk situations before proceeding to reduce risk of E & O.

 

 

• Minimum of one year of experience in Human Resources, Employee Relations, or a related professional role
• Working knowledge of federal and state employment laws and HR best practices
• Experience supporting employee relations matters, including investigations, exit interviews, and policy application
• Ability to develop and deliver HR‑related training, in‑services, or educational programs
• Strong interpersonal, written, and verbal communication skills, including professional email communication and employee de‑escalation
• Proven ability to exercise independent judgment, critical thinking, and problem‑solving skills
• Ability to manage multiple priorities and shift focus in a dynamic work environment
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint; experience with HRIS and applicant tracking systems preferred
• Experience responding to unemployment claims and supporting retention initiatives preferred
• Ability to maintain confidentiality and discretion when handling sensitive employee information
• Willingness to travel infrequently to CCMSI offices or client locations as needed
• Reliable, predictable attendance during assigned work hours

• PHR or SHRM‑CP certification preferred, but not required
• Bachelor’s degree in Human Resources, Business Management, or a related field preferred

 

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

• Effective and timely resolution of employee relations matters in alignment with CCMSI policies and employment laws
• Completion of thorough, well‑documented investigations with minimal compliance risk
• Successful development and delivery of HR training and in‑service programs
• Positive feedback from leaders and employees regarding HR support and communication
• Demonstrated contribution to employee engagement, recognition, retention, and turnover‑reduction efforts
• Accurate and timely response to unemployment claims and HR inquiries
• Consistent attention to detail in HR documentation, recordkeeping, and HRIS updates
• Achievement of annual goals and ongoing progress discussed in monthly check‑ins with management
• Successful completion of the 60‑day initial training period and continued development with the Employee Relations Manager

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves.

 

We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

 

 

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