Multi-Line Claim Consultant (BI)

Location: Scottsdale, AZ (Hybrid schedule after training) 

Schedule: Mon - Fri 8:00 am - 4:30pm (MST)

Salary Range: $65,000 - $75,000

Build Your Career With Purpose at CCMSI

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

Job Summary

 

 

The Multi-Line Claim Consultant manages bodily injury claims for a dedicated Waste Management account, overseeing investigations, claim evaluation, negotiations, and resolution. This role is responsible for delivering exceptional client service while adhering to CCMSI's claim-handling standards. Experience with complex bodily injury claims is required, and litigation knowledge is preferred. Opportunities for career growth and advancement are available.

 

• →Investigate, evaluate, negotiate, and resolve bodily injury and multi-line claims in accordance with applicable laws, client requirements, and CCMSI standards.
• →Establish and manage claim reserves within assigned authority levels.
• →Review and authorize claim-related expenses, invoices, and payments, resolving billing disputes as needed.
• →Negotiate settlements and participate in mediations, hearings, and other litigation-related proceedings as appropriate.
• →Coordinate and oversee outside vendors, including defense counsel, surveillance providers, and other claim service partners.
• →Identify and pursue subrogation opportunities to maximize claim recoveries.
• →Maintain timely and accurate claim documentation and provide status reports to clients and management.
• →Communicate effectively with claimants, clients, attorneys, medical providers, and other stakeholders throughout the life of the claim.
• →Manage a complex caseload for a dedicated Waste Management account with minimal supervision.
• →Support client service initiatives and participate in training, presentations, or claim reviews as needed.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

• Strong communication, analytical, and negotiation skills.
• 5+ years of multi-line experience - Bodily Injury and Litigation is required
• Experience handling highly complex claims in multiple jurisdictions. 
• Excellent organizational skills with the ability to manage competing priorities.
• A customer and client-focused approach, and commitment to responsive service.

 

 

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

 

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

 

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly 

This is where we shine, and we hire adjusters who want to shine with us.

Our Core Values

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

 

 

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