Multi-Line Claims Adjuster II –Commercial Auto (Remote)

• →Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and general liability) in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws

• →Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim relevance

• →Manage claims cradle to grave across multiple jurisdictions nationwide
• →Support litigated claims in collaboration with defense counsel; litigation experience is strongly preferred

• →Confirm coverage and assess liability using jurisdiction-specific negligence principles

• →Conduct timely investigations, including gathering statements, incident documentation, and supporting evidence

• →Establish and maintain appropriate reserves within authority guidelines

• →Review medical records and evaluate injury exposures to guide claim strategy

• →Negotiate settlements within authority limits and in alignment with client expectations

• →Coordinate with and oversee defense counsel on litigated claims

• →Maintain accurate and timely claim documentation, diary management, and file updates

• →Communicate effectively with claimants, attorneys, and internal stakeholders

• →Identify and pursue subrogation opportunities where applicable

• →Prepare claim reports, reserve updates, and status summaries as required

• →Ensure compliance with corporate claim handling standards and client service commitments

• 3–5 years of multi-line claim handling experience
• Experience handling bodily injury claims, including slip and fall incidents
• Exposure to or experience with litigated claims and working with defense counsel
• Strong understanding of liability investigation and negligence evaluation
• Ability to manage a caseload of 90–125 claims effectively
• Strong organizational skills and ability to maintain diary discipline
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Exposure to litigated claims and working with defense counsel
• Current adjuster license in home state or designated home state

• Prior TPA experience
• Experience handling transportation-related claims
• Experience in a multi-jurisdiction claim environment
• Additional state adjuster licenses
• Bilingual (Spanish) proficiency preferred but not required

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Advancement opportunities into senior or specialized liability roles
• Culture: A supportive, team-based work environment

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations and strong documentation
• Timeliness & diary management – consistent file movement and follow-through
• Responsiveness – clear and effective communication
• Compliance – adherence to client and jurisdictional standards
• Professional judgment – sound decision-making and accountability

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

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