WC Claim Associate I LevelUP

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Your responsibilities grow as you progress through the program. You’ll start by learning systems and foundational tasks, then gradually move into handling claims work with support and mentoring.

• Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
• Process incoming documents and bills
• Complete required forms and claim paperwork
• Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
• Support experienced Claims Professionals by assisting on claim files

• Set up new claims and gather key information
• Make required contact with involved parties promptly (injured employee, employer, medical providers)
• Conduct basic claim investigations and document findings clearly
• Build action plans, track deadlines, and move claims forward
• Work with a mentor and take on a growing claim workload as your skills develop
• Prepare for and (if required for the work you’re assigned) pass a state licensing exam

• Manage a larger group of active claim files with increased independence
• Participate in claim reviews and legal reviews as part of your learning
• Complete advanced best-practices training and prepare for promotion

• High school diploma or equivalent
• Interest in building a long-term career in a professional office environment
• Strong organizational, time management, and written communication skills
• Strong interpersonal skills with the ability to communicate professionally and effectively
• Comfortable using technology and learning new systems
• Dependable with consistent attendance and accountability
• Ability to follow guidelines, documentation standards, and deadlines
• Receptive to feedback, coaching, and performance evaluations
• Ability to obtain and maintain any required state licensing for supported claims handling

To thrive in LevelUP, you’ll need to:

• Show a strong work ethic and positive, professional attitude
• Stay organized and keep work moving without constant reminders
• Ask thoughtful questions and learn from coaching
• Treat every claim like it represents a real person’s livelihood
• Keep commitments—strong follow-up and reliable communication matter here

We’re looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems.

This could be a great fit if you:

• Want a stable career path with growth and structured training
• Like organizing information and staying on top of multiple priorities
• Communicate clearly and professionally (written and verbal)
• Can make decisions using facts and good judgment
• Enjoy helping people through stressful situations with empathy and confidence
• Are comfortable working at a desk, using computer systems, and being on the phone regularly

• Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
• Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
• Experience managing multiple tasks while maintaining accuracy and attention to detail
• Familiarity with Medical Terminology is helpful but not required

At CCMSI, great claims professionals stand out through ownership, accuracy, and impact. We measure success by:

• Quality work – thorough documentation, clear notes, and well-supported decisions
• Timeliness & follow-through – meeting deadlines and keeping work moving forward
• Communication – proactive updates and professional interactions with all parties
• Sound judgment – using facts, staying objective, and solving problems with integrity
• Learning & growth – applying training, improving consistently, and building independence
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire people who want to shine with us.

• 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: structured training + clear advancement opportunities
• Culture: supportive, team-based environment with mentoring and development

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency – build trust by being open and listening intently
• Perform with integrity – choose the right path, even when it’s hard
• Chase excellence – set the bar high and measure results
• Own the outcome – every employee is an owner and acts like it
• Win together – our greatest victories come when our clients succeed

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #LevelUP #PaidTraining #CareerPath #InsuranceJobs #EntryLevel #NevadaJobs #RenoJobs #ClaimsCareers #BilingualPreferred #IND456 #LI-InOffice #CCMSILevelUP