Intake Specialist (Temporary)

We are seeking a Temporary Intake Specialist to support a time‑limited, high‑priority effort to review and clear the Transporting & Essential Needs/TEN-No intake (TNI) client list for the Housing & Essential Needs (HEN) Program.

Since fall 2025, HEN staff have completed sustained onboarding efforts resulting in review and outreach to more than half of all active TNI clients. The Temporary Intake Specialist will play a critical role in completing review of the remaining ~2000 clients, ensuring accurate documentation, determining eligibility and exiting clients appropriately per established SOPs.

Review TNI clients who have already been contacted and ensure all documented contact attempts are accurately recorded in Clarity HMIS, cross‑referencing the TNI client spreadsheet and existing staff notes. Ensure documentation meets program, agenc, and compliance standards.

Re‑check BVS eligibility for clients previously found ineligible. Exit clients who remain ineligible in accordance with relevant SOPs including issuing required notices. Review the remaining TNI client list (approximately 1,800 clients) to 1) Determine current eligibility, 2) Confirm Essential Needs (EN) pickup for eligible clients and/or 3) Exit ineligible clients per SOPs.

Identify eligible clients receiving rental subsidy for other sources and create a list of them for service coordination and proper exit processing.

Follow all CCSWW, HEN‑KC program policies, SOPs, confidentiality requirements and data‑privacy standards. Utilize written procedures for TNI review to ensure consistency and accuracy across all work.

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to prioritize multiple tasks, and to work independently and as a team member.
• High attention to detail and ability to troubleshoot client and staff questions.
• Able to make independent decisions and apply sound judgment in performing job duties.
• Able to understand and observe safety rules.
• Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
• Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
• Able to speak clearly in person and on the telephone.
• Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
• Able to hand write legibly.
• Able to read normal size print and handwritten log entries.
• Able to sit for sustained periods of time.
• Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
• Regularly able to perform duties as assigned.

• High school diploma or GED required
• Confidence using computers including data entry, email and basic document management
• Ability to accurately enter, review and update client information in databases and spreadsheets.
• Strong attention to detail with the ability to review large volumes of client records accurately.
• Ability to interpret program eligibility criteria and follow written SOPs precisely.
• Ability to work independently while coordinating closely with program leadership.

• Experience in intake, eligibility determination, or administrative support in a human services or social services setting.

  Familiarity with case management systems (e.g., Clarity, HMIS, or similar).

• Experience working with confidential client information and compliance‑driven processes.

If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at: https://ccsww.org/careers/