IT Support Traveling Field Technician

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OtherField Technician

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Overview

Cellular Sales IT Support Traveling Field Technician ClassificationNon-Exempt Reports toIT Field Support Supervisor JOB DESCRIPTION Summary/ObjectiveWorks under general supervision of the IT Field Support Supervisor.

Technical Tools

OtherField Technician

Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance.

Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users.

Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems.

Logs and tracks issues using problem management database, and maintains history records and related problem documentation.

Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.

Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.

Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects.

Learns current inter-company retail software systems and aid current IT team in support and troubleshooting.

Coordinates preventative maintenance and vendor services, as necessary.

Participates in creation and maintenance of IT standards and procedures.Low voltage wire pulling and termination.

Installing multimedia devices.

Racking and Stacking network equipment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oral Communication: Shaping and expressing ideas and information in an effective manner.

Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.

Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Responsibilities

~1 min read

→HS diploma or GED.

→Minimum 2 years verifiable technology support

Nice to Have

~1 min read

Two or four year degree

Industry certifications a plus

Understanding of ITIL

Requirements

~1 min read

Ability to deal with stress and changing priorities

Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize

Excellent interpersonal skills with the ability to work both independently and as part of a team

Strong troubleshooting skills

Must possess a valid US driver's license with a clean driving history for the past 2 years.

AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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