Operations Claims Apprentice

• Customer Engagement - Serves as a service representative by promptly and professionally addressing external and internal customer questions and concerns, which may include: Setting up Claims Loss Notices, Triage and route callers to the appropriate department. Answers claim status and payment questions.

• Claim Operational Service and Partnerships - Processes new claims notices of loss to the appropriate claim professionals. Transitions closed files to and from off-site storage using records management systems. Receives, sorts, scans, and uploads incoming mail.Researches for the appropriate recipient. Processes out-going mail, including overnight packages as needed.

• Claim Payments and Expense Processing - Process and issue claim payments including outside vendor invoices, attorney expenses, and processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all payment processing.

• Data and Information Management - Maintains accurate records and information management, such as: Prepares, generates and reviews daily/monthly/quarterly and ad hoc reports using the most effective technology. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.

• Strong mathematical aptitude

• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

• Solid verbal and written communication skills

• Detail oriented

• Ability to work in a fast paced environment

• Be able to work independently as well as part of a team

• Bachelor’s Degree and no prior experience required in the Claims area OR 2 to 3 years of insurance support experience in a corporate environment

• Must obtain and maintain required insurance industry designations / license(s)

• Abide by departmental policies and procedures, including authority levels, to comply with corporate risk management controls

• Be legally eligible to work in the U.S. indefinitely 

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,000.00 to a maximum of $65,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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