Technology Analyst

• Liaise with colleagues across CGL to capture and document current processes to support existing projects or new requests for support
• Liaise with colleagues across CGL to understand issues and challenges and capture requirements to support new workstreams within IT
• Analyse, refine, report, and confirm processes and issues with all stakeholders
• Document processes, identifying areas of improvement of efficiency and quality through process mapping
• Effectively communicate between team members and stakeholders in a timely and clear fashion
• Conduct meetings and presentations to share ideas and findings.
• Set and continually manage project expectations with team members and other stakeholders
• Assess current Processes/Procedures and make recommendations where appropriate for improvements
• Conduct solution reviews and create a recommendations report

• Excellent communication and stakeholder management skills
• The ability to empathise with the users of our services, and be patient and supportive
• Strong IT knowledge including excellent knowledge of all Microsoft applications
• Experience of effectively managing relationships with stakeholders and producing clear information to stakeholders in a non-technical manner
• Experience of proven analytical and problem-solving abilities and recommending solutions to business problems.
• Highly organised and experience working in an administrative role.
• Knowledge of project management principles.
• Experience of writing and presenting reports
• Excellent time managementGood skills in data analysis, data reporting, flowcharts, project timelines

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

This role offers the opportunity to influence how technology supports our organisation and our services. You'll work on a diverse range of projects, collaborate with stakeholders across the business, and help drive innovation and continuous improvement.

If you're a motivated analyst who enjoys solving problems, improving processes, and delivering positive change, we'd love to hear from you.