Call Center Manager

The Central Jersey Medical Center is a Federally Qualified Health Center looking to hire Full Time Manager of Patient Operations. Established in the year 2002, the CJMC has a main location in Perth Amboy, NJ 3 School Based Health Centers in Newark, NJ, and a site in Carteret, NJ.

Location of Position: Perth Amboy

• →Manage, direct, and coordinate daily patient operations for Call Center.
• →Patient advocate for non-clinical complaints.
• →Maximizes office productivity through proficient use of appropriate software applications.
• →Researches and develops resources that create timely and efficient workflow.
• →Establishes uniform correspondence procedures and style practices.
• →Ensures all reminder calls are complete through various methods such as manual and systematic calls.
• →Distribution of Petty Cash to each department as back-up.
• →Create and update departmental performance improvement plans, protocols, policy, and procedures.
• →Responsible for selecting, training and employee development to ensure organizational productivity, weekly schedules, time and attendance, performance appraisals, salary increments, disciplinary action and recommendation for discharge of employment.
• →Liaison for communication between administrative staff and direct employees.
• →Maintain open lines of communication with administration, employees, physicians, and patients of the Medical Center.
• →Train New hires on department scheduling templates and registration process.
• →Responsible for creating and maintaining provider on-call schedules for after-hours coverage and for vacation coverage.
• →Respond to all emergent issues and phone calls from staff in a timely manner.
• →Assign new hire Login for different insurance payor’s and reset passwords for staff.
• →Conduct all patient satisfaction surveys on a quarterly basis as well track aggregate results for reporting purposes.

Directly supervises 3-15 employees in the Call Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Must be able to utilize computerized practice management systems, EMR systems, and knowledgeable in all Microsoft applications, and know Spanish

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

EEO