Security Dispatcher Part-Time (Split Shift)

Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.  

Serves as after-hours receptionist and radio "base" operator.

This position offers a competitive hourly rate of $21.84–$26.76, based on your experience!

Saturday and Sunday from 7:00 AM to 3:30 PM, and Monday and Tuesday nights from 11:00 PM to 7:30 AM

• Operates two-way radio system, answering calls to "Security" or “Dispatch” from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.
• Contacts internal and external emergency personnel as needed via a two-way radio system and phone and effectively dispatches to the correct location.
• Accurately responds to and records information from incoming telephone and radio calls.
• Assists and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).

• Operates access control system and maintains an accurate log of all personnel gaining access.
• Operates and monitors security cameras and reports unusual activities to Security Management.
• Enters and distributes incident, injury, and crash reports utilizing the Security Reports database.
• Completes and maintains daily dispatch logs, incident reports, worker’s compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.

• Demonstrates a comprehensive knowledge of and actively participates in the Emergency Response Plan (ERP), and able to pass a semi-annual test on the ERP.
• Demonstrates a calm professional composure during emergencies and stressful situations.
• Attends to any employees or guests that are injured until medical personnel arrive using trained CPR, ERT, and AED CZFP practices.
• Always maintains confidentiality of sensitive information.

• Creates Year-Round and Seasonal Employee and Volunteer ID cards and accurately records the information.
• Assists Safety and Security Management with clerical support duties as needed.
• Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
• Implements sustainable practices in daily tasks whenever possible.

• Comfortable handling multi-line phones and providing clear, professional customer service in a fast-paced environment.
• The ability to demonstrate excellent telephone and radio etiquette.
• Ability to communicate well both verbally and in writing.
• The ability to provide excellent guest service by interacting with guests positively and upholding the guest service standards.
• Ability to develop and maintain cooperative working relationships with all Columbus Zoo Family of Parks (CZFP) team members and contacts regarding company business.

• Basic computer skills (e.g., Microsoft Excel, Word, Office, and web-based applications).
• Ability to successfully perform multiple tasks simultaneously such as video camera monitoring and radio dispatching/monitoring.
• Ability to utilize basic record-keeping techniques.

• Ability to be alert to potentially abnormal conditions.
• Ability to think and act quickly, with good judgment, in all situations, including emergencies.

• Ability to work a flexible schedule including evenings, weekends, and holidays.
• The ability to plan and organize work in an efficient and cost-effective manner without direct supervision.
• High school diploma or equivalent.