IT Specialist/Desktop Support

We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users, helping maintain business continuity during a period of increased IT demand.

• →Serve as the primary point of contact for end-user technical support requests.
• →Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
• →Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• →Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
• →Perform onboarding and offboarding tasks, including user account administration and password resets.
• →Assist with Microsoft 365 administration, mailbox access, and group memberships.
• →Coordinate hardware repairs with vendors and maintain accurate inventory records.
• →Follow security best practices and support compliance within a HIPAA-regulated environment.
• →Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.

• 3+ years of IT Support, Help Desk, or Desktop Support experience.
• Experience supporting Windows 10/11 environments.
• Strong Microsoft 365 troubleshooting experience.
• Excellent hardware and software troubleshooting skills.
• Security-minded approach with cybersecurity awareness.
• Outstanding customer service and communication skills.
• Ability to work independently with minimal supervision.

• Active Directory and/or Microsoft Entra ID experience.
• Exchange Online administration.
• Basic networking knowledge.
• Experience supporting a HIPAA-regulated environment.
• PowerShell familiarity.

• 100% onsite in Detroit, MI.
• Standard business hours: Monday through Friday, 8:30 AM – 5:00 PM.
• Very minimal local travel, if any.
• Occasional laptop deployments requiring lifting of equipment up to 20 lbs.
• Contract position expected to begin ASAP with a strong possibility of extension based on business needs.

This role is ideal for an IT professional who enjoys providing hands-on technical support, thrives in a service-oriented environment, and wants to contribute to an organization that supports older adults and the surrounding community.

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