Project Coordinator, 3rd Shift Remote

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

• →Coordinate multiple technology deployment projects utilizing established project management methodologies.
• →Schedule, communicate, and follow up with field technicians, service partners, and customers to ensure project milestones are achieved.
• →Monitor live deployment activities, technician check-ins, and project progress while providing real-time issue resolution and escalation support.
• →Coordinate project communications through Microsoft Teams, Zoom, email, phone, and internal ticketing systems.
• →Assist with technician readiness by confirming scheduled resources, validating deployment requirements, and verifying site preparedness prior to project execution.
• →Track project deliverables, collect required documentation, and ensure customer acceptance requirements are completed.
• →Capture project notes, maintain installation status updates, and document issues throughout deployment activities.
• →Monitor multiple project workstreams simultaneously while ensuring technicians and service partners receive timely assistance.
• →Review Statements of Work (SOWs) for completeness, signature execution, and project setup within internal systems.
• →Obtain partner invoices and assist with billing reconciliation and project financial documentation.
• →Prepare project status reports, meeting minutes, and other project management artifacts.
• →Maintain Standard Operating Procedures (SOPs) and assist with continuous process improvement initiatives.
• →Support Project Managers with scheduling, reporting, portfolio tracking, and administrative project functions.
• →Ensure compliance with organizational policies, service delivery standards, billing requirements, and documentation procedures.

• Exerience supporting IT projects, project coordination, professional services, or technology deployments.
• Experience coordinating multiple projects in a fast-paced environment.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong customer service and problem-solving skills with the ability to escalate issues appropriately.
• Proficiency with Microsoft Excel, Word, Outlook, and Microsoft Project.
• Experience creating project documentation, status reports, meeting minutes, and project artifacts.
• Ability to prioritize competing tasks while maintaining exceptional attention to detail.

• Experience supporting IT deployment, retail technology rollout, infrastructure, or field services projects.
• Familiarity with project management tools such as Microsoft Project, Smartsheet, ServiceNow, or similar platforms.
• Experience working with Statements of Work (SOWs), project billing, invoicing, and project financial tracking.
• Experience coordinating field technicians, third-party service providers, or installation partners.
• Knowledge of project management methodologies and IT Professional Services environments.

• Self-starter who takes ownership of assigned responsibilities.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.
• Strong communication and customer service skills.
• Collaborative team player who works effectively across departments.
• Ability to remain organized and composed while supporting live technology deployments.
• Professional demeanor with a commitment to delivering exceptional customer experiences.