Retail Program Supervisor

Coolray is looking for a Retail Program Supervisor to oversee our growing retail partnerships across ten Home Depot locations throughout the Nashville market. This is an excellent opportunity for an experienced retail leader ready to move beyond managing a single store and take ownership of multiple locations, multiple teams, and a growing business.

You'll spend your time coaching retail representatives, supporting store performance, recruiting top talent, partnering with retail management, and ensuring every location delivers an outstanding customer experience.

If you're energized by developing people, solving challenges, and leading from the front, we'd love to meet you.

No two days are the same.

One day you'll be coaching a top performer. The next you'll be recruiting new talent, supporting a retail event, helping a struggling location improve results, or celebrating your team's wins.

If you're looking for a leadership role where you can truly make an impact while developing people and growing a business, this is it.

• Frequent standing and walking throughout retail locations
• Regular travel between nine assigned stores
• Ability to lift up to 25 pounds occasionally
• Ability to work in a fast-paced retail environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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• 2+ years of retail leadership experience preferred
• Multi-location leadership experience is a plus
• Recruiting, interviewing, and coaching experience preferred
• Valid driver's license with an acceptable driving record
• Ability to travel daily between assigned retail locations
• Flexible schedule including occasional evenings and weekends as business needs require

As the Retail Program Supervisor, you'll serve as the primary leader for our retail teams across nine locations by:

• →Leading, coaching, and developing Retail Sales Representatives
• →Recruiting, interviewing, hiring, and onboarding top talent
• →Conducting regular visits to all assigned retail locations
• →Driving team performance through coaching, accountability, and recognition
• →Partnering with Home Depot and Costco leadership to strengthen relationships
• →Managing schedules, staffing levels, and event coverage
• →Monitoring KPIs, lead generation goals, and overall program performance
• →Identifying opportunities to improve customer engagement and conversion
• →Supporting new store launches, promotional events, and seasonal initiatives
• →Resolving operational challenges quickly while maintaining a positive customer experience
• →Creating an engaging, energetic culture focused on growth and results

Ideal candidates have experience as:

• Assistant Store Manager
• Store Manager
• District or Area Manager
• Field Trainer
• Retail Operations Supervisor
• Sales Manager
• Staffing or Recruiting Leader
• Multi-Unit Retail Leader

You'll be successful if you:

• Naturally inspire and motivate others
• Lead with accountability and integrity
• Build strong relationships quickly
• Stay organized while managing multiple priorities
• Are comfortable working independently across multiple locations
• Thrive in fast-paced, customer-facing environments
• Enjoy recruiting, coaching, and developing talent
• Have excellent communication and problem-solving skills
• Are comfortable using technology and reporting tools