Server - The Cove

The Cove Aquatic Center's The Spotted Frog is hiring for servers! The Spotted Frog Poolside Cafe & Bar offers drinks and pub fare and is open to pool and resort guests. The restaurant's name is a nod to the endangered Oregon Spotted Frog, which has a protected habitat within our Cove nature discovery area. The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests poolside. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards.

The Server will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

• →Takes guests orders using lounge chair numbers and appropriate order taking sheets
• →Enters orders accurately into POS systems
• →Familiarizes him/herself with all menus including all meal periods, lounge menu, and beverage lists
• →Resets lounge chairs and dining area after guests are done
• →Performs food & beverage preparation duties such as preparing condiments, mise en place, brewing coffee and ensuring work stations are stocked, etc.
• →Follows all proper bookkeeping and cash handling procedures
• →Ensures all opening, on-going and closing sidework is complete and signed off by a manager on duty
• →Serves food and beverages to guests poolside
• →Informs and promotes guests of daily/nightly specials; Checks guests’ identification to ensure room charging privileges
• →Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• →Removes service ware or other item from tables and guest areas and place them in trash receptacles
• →Cleans tables and/or counters & lounge chairs after guests are finished
• →Offers creative selling of products to guests
• →Answers questions and/or makes recommendations on menus items
• →Explains how various menu items are prepared, describing cooking methods and ingredients
• →Takes into consideration any special request, dietary issues made by the guest
• →Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
• →Provides general resort information for guests
• →Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• →Maintains an up to date working knowledge of all resort amenities as well as any special events
• →Interacts with resort staff in a professional manner, assisting other departments with necessary information
• →Up sells other resort services and amenities to guests
• →Describes and recommends drinks and food items to guests
• →Ensures final quality check on food and beverage prior to serving guests
• →Monitors assigned tables for customer satisfaction, quality and additional service
• →Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
• →Accurately reports tips & shift times in the appropriate location at the end of each shift
• →Addresses any guest issue promptly and with concern
• →Provides assistance to restaurant staff as needed
• →Attends monthly mandatory department meetings and appropriate resort and division meetings
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• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year high volume restaurant serving experience preferred
• At least one year food & beverage experience preferred
• At least 6 months POS system experience preferred
• Adequate wine, beer and mixed drink knowledge preferred
• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must be at least 18 years of age
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be able to work under pressure
• Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers permit
• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to work outdoors

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