Support Account Manager

Tintri by DDN is a leading provider of data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection.

Tintri's product portfolio includes the VMstore T7000 Series, an on-premise storage platform purpose-built for virtual machines, containers and databases.   In addition, Tintri offers cloud-based solutions such as the Tintri Cloud Platform (TCP) and the Tintri Cloud Engine (TCE), providing managed infrastructure and workload flexibility.

Recognized for superior performance, Tintri's solutions are built for enterprise applications, offering workload-level observability, autonomous operations, and simplified management. With over a decade of research and development, Tintri continues to innovate, addressing the dynamic data workloads of today and tomorrow.

Joining Tintri by DDN means becoming part of a passionate team dedicated to delivering cutting-edge data management solutions that empower organizations to maximize uptime, performance, and efficiency.

The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers. The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles.

The SAM is the differentiator between a transactional vendor relationship and a strategic partnership, and is the basis on which Tintri's premium support tiers are sold.

This is a customer-facing, individual-contributor role with significant cross-functional reach. The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise).

The SAM owns the customer's stewardship outcome. That includes documented work product, proactive monitoring, escalation management, and consistent representation of the customer's voice inside Tintri.

Key Responsibilities

Base salary range commensurate with experience. Bonus eligibility tied to portfolio retention, customer satisfaction metrics, and successful escalation outcomes. Full DDN benefits package including health, dental, vision, 401(k), and PTO. Remote work setup support provided.

Tintri, a DataDirect Networks (DDN) company, builds enterprise storage purpose-built for virtualization. The Tintri VMstore platform is used in production by financial services exchanges, healthcare networks, large technology firms, and federal agencies for VM-aware storage at scale. DDN is the world's largest privately held storage company, with customers including the world's largest research, AI, and enterprise IT organizations.

The Tintri Support Account Management function is the named, post-sales relationship the company offers to its Platinum and Platinum+ customers. The SAM role is the basis on which that premium support tier is sold and renewed.

DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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