Information Systems - IT Lead

Are you a hands-on IT leader who thrives in a mission-driven environment?  If so, consider joining Devereux!  We’re seeking a dynamic Information Systems – IT Lead who enjoys solving complex challenges, supporting end users, and leading IT operations with a customer-first mindset. 

 

This on-site role serves as the primary IT resource for our Devereux - TCV Programs located in Braddock, PA and will ensure reliable systems, provide strong customer service, and effective coordination of technical support and projects.

 

Lead and oversee daily IT support operations across multiple sites, ensuring timely resolution of requests and high-quality service delivery. Serve as the escalation point for complex technical issues while troubleshooting a wide range of systems, including hardware, software, network, and communication tools. Coordinate competing priorities across support and project work, monitor performance metrics, and drive process improvements. Support IT systems and infrastructure through installation, maintenance, and asset management, ensuring compliance with security standards. Additionally, lead site-based IT projects, coordinating timelines and resources to ensure smooth, minimally disruptive implementations.

• 2+ years of experience in Tier 2/Tier 3 or advanced IT support role
• Strong troubleshooting skills across systems, networks, and devices
• Experience providing guidance or leadership to IT staff preferred
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

• Degree not required; IT certifications or relevant education are a plus 

 

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.    

 

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.  

 

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time. 

 

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;  

 

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services. 

• Student loan debt assistance, tuition reimbursement and continuing education assistance. 

• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage. 

• Employee assistance / work-life balance program.