Continuous Improvement Analyst

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Continuous Improvement Analyst to go beyond traditional quality review — you will modernize reporting structures, lead process documentation, and actively drive improvements. The right candidate brings sharp analytical instincts, expert-level data skills, and the interpersonal presence to collaborate effectively with government stakeholders and a distributed project team.

• →Conduct quality control reviews for compliance and partner with project managers to resolve findings.
• →Modernize and maintain reporting structures, dashboards, and quality metrics to provide visibility.
• →Analysis to identify issues, root causes, process gaps, and translate findings to recommendations.
• →Lead process documentation efforts, including SOPs, QC workbooks, and scoring criteria.
• →Apply Confluence best practices to keep the team's knowledge base structured and current.
• →Develop training materials and job aids that help the team apply quality standards consistently.
• →Serve as a partner facilitating working sessions and building consensus around process changes.
• →Continuously evaluate team tools, templates, and workflows for improvement opportunities and take initiative to prototype and implement enhancements with stakeholder buy-in.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• PMP or PMI-ACP certification, familiarity with PMBOK, Agile/Scrum methodologies.

• 2+ years of experience in quality assurance, business analysis, process improvement, or PMO support.
• Proficient in Power BI, SharePoint Lists, expert-level Microsoft Excel (pivot tables, advanced formulas, data modeling), Jira workflows and dashboards, and Confluence.
• Exceptional written communication skills, with the ability to write clearly for executive, technical, and government stakeholder audiences.
• Proven ability to collaborate across teams, build relationships with government customers, and facilitate productive working sessions.
• Self-starter with a record of identifying opportunities and taking initiative without being directed.