Field Office Deskside Technician

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Field Office Deskside Technician to join us. The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

• →Directing teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions
• →Proactive environment assessments and responsive break/fix services to ensure mission continuity
• →Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments. 
• →Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills 
• Minimum Education: High School
• Minimum Work Experience: 4 years relevant