Dispatch Manager on Duty (MOD)

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

The Dispatch Manager on Duty (MOD) provides day-to-day oversight of the Aircraft Dispatchers and Sector Supervisors to ensure flights are operated in accordance with company policies and Federal Aviation Regulations (FARs).

• →Provide daily direction and guidance to the Dispatchers, Dispatch Training Specialists, and Sector Supervisors to support the operation.
• →Provide direction with Crew Services and Maintenance to ensure crew legality and aircraft safety.
• →Manage the routing of aircraft in compliance with maintenance planning requirements while keeping the flight schedule intact and running on time.
• →Assist and direct dispatchers with decisions pertaining to cancellations, consolidations, special stops, ferry flight, and extra sections with high regard for safety, regulatory compliance, and economic consideration.
• →Trains staff in accordance with FARs, conduct release audits, and Dispatcher competency checks. May act as training instructor for new hire and recurrent training.
• →Enter and maintain company NOTAMS. Build dispatch records.
• →Maintain and update routes in the Sabre system in coordination with Sr. Manager, Dispatch.
• →Manage irregular flight operations with OCC Duty Manager.
• →Provide operational control on a daily basis; maintain knowledge on all FAA regulations pertaining to the Flight Operations Department and proficiency pertaining to job requirements.
• →Collaborate with ACC, Crew Services, Maintenance, Flight Ops, and Inflight on staffing matters while ensuring the highest level of teamwork between departments.
• →Conduct employee reviews and set performance goals.
• →Build and maintain a collaborative and engaged work group by providing positive, encouraging and informative input / feedback.
• →Ensure phone queues are effectively managed and provide leadership assistance when needed.
• →Keep Dispatch leadership advised on the status of the operation and recovery plan.
• →Ensure all personnel within the organization communicate with pilots, flight attendants, and other departments in a courteous and professional manner.

• →Will provide oversight, support, and daily guidance for the Dispatchers and Dispatch Training Specialists.

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company   Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings.  Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.

• Bachelor’s degree or a combination of education and related experience.
• Two (2) years of experience in aircraft dispatching.
• One (1) year of experience providing work direction in a leader role, including motivating and mentoring employees.
• One (1) year of supervisory experience preferred.
• Knowledge of Part 121 FARs.    
• FAA Dispatch license (requires a minimum age of 23).
• Reliable and self-motivated.
• Excellent interpersonal, communication, organizational, and analytical skills.
• Ability to multitask efficiently and effectively to meet deadlines.
• Interpersonal, written, and verbal communication skills and able to work with all levels of an organization.
• PC proficient in Microsoft Office software, specifically Word, Excel, and Outlook

• Work is typical of an office environment and may involve long periods of sitting.
• Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags, files, and electronic equipment not in excess of 30 lbs.
• On-call work, outside of normal business hours and including weekends, is required.
• Some travel may be required for meetings/industry events.