ServiceNow Manager

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Overview

Overview At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union,

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At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

What We Offer

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✓Medical/Dental/Vision Insurance

✓Employee discount on loans Team members qualify for a discount on consumer and loans.

✓Professional Development Reimbursement of up to $5,250 per year for full-time team members.

✓Paid Time Off 15 days/year & over 10 Paid Holidays

✓Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.

✓Retirement Benefits (401K) Grow matches up to 8% for team members.

✓Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

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The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience. This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities. The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs. This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

Requirements

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Bachelor of Arts/Science degree from an accredited college or university in Information Technology, Computer Science, or related field, required, or an additional four (4) years of related experience in lieu of degree required.
Five (5) years of experience in IT service delivery, help desk, or service management functions required.
Two (2) years of supervisory or team leadership experience required.
Strong working knowledge of ServiceNow or similar ITSM platforms.
Experience managing incident, request, change, and asset management processes.
Working knowledge of ITIL framework.
Strong technical, troubleshooting, and operational support background.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.