Technical Program Manager

We're looking for a Technical Program Manager who thrives in complex, fast-moving environments and knows how to bring structure, clarity, and momentum to large-scale technical programs. You'll partner with engineering, product, and business leadership to drive programs that matter - with real accountability and real impact. 

This is a hands-on role suited for someone who is equally comfortable in the details and in the boardroom, and who knows how to build trust and alignment across diverse teams. 

• Lead complex, cross-functional programs end-to-end  from planning and initiation through execution and closure. 

• Manage multiple concurrent programs simultaneously, maintaining quality and delivery timelines across all workstreams. 

• Define program vision, roadmap, and success metrics that align with broader business strategy. 

• Identify and mitigate risks proactively, and step in to stabilize and turn around at-risk programs when needed. 

• Serve as the primary point of contact for executive and senior leadership  delivering clear, confident updates on status, risks, and decisions. 

• Build and maintain strong working relationships across Engineering, Product, QA, DevOps, Finance, and Operations. 

• Drive accountability and alignment across stakeholder groups without relying on direct authority. 

• Facilitate governance structures, escalation paths, and stakeholder communication rhythms. 

• Establish and evolve program management best practices, planning templates, reporting standards and delivery frameworks. 

• Own program governance; program increment planning, milestone planning, critical path analysis, dependency mapping, and risk management. 

• Support or help stand up PMO functions and contribute to delivery maturity across the organization. 

• Use metrics, KPIs, and dashboards to track program health and surface insights for decision-making. 

• Mentor and support Project Managers and delivery leads, sharing knowledge and fostering a culture of accountability. 

• Serve as a delivery coach across teams, identifying gaps in process maturity and partnering with leads to close them. 

• Champion change management and organizational adoption for transformational initiatives. 

• 8+ years of program management experience, including at least 3 years leading large-scale, enterprise-level technical programs. 

• Proven track record delivering complex programs with high organizational visibility and business impact. 

• Background in SaaS product delivery, enterprise platforms, or healthcare technology is a strong plus. 

• Able to engage fluently in technical discussions, understanding architecture tradeoffs, infrastructure decisions, and how engineering choices affect delivery timelines. 

• Experienced partnering with tech leads and architects to align on release readiness, sequencing, and mitigation strategies. 

• Experience managing program budgets, resource allocation, and capacity planning. 

• Comfortable navigating ambiguity, competing priorities, and high-stakes decisions under pressure. 

• Strong executive communication skills — able to present clearly and confidently to senior leadership. 

• Proficient in program governance, dependency mapping, critical path analysis, and risk mitigation. 

• Experienced in change management and driving organizational adoption across complex programs. 

•  Skilled at influencing and driving alignment without direct authority. 

• Working knowledge of Agile, Scrum, SAFe, Kanban, and Waterfall — and the judgment to apply the right approach. 

• Experience setting up or contributing to PMO functions and delivery best practices. 

• Proficient in Jira and Confluence, with working knowledge of enterprise planning tools such as MS Project, Smartsheet or Excel. 

• Hands-on familiarity with release management and CI/CD delivery models in technical environments. 

• Comfortable building and maintaining executive-facing reporting dashboards. 

• PMP or SAFe certification is preferred. Equivalent real-world experience is equally valued.