Development Coordinator

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

We are hiring a Development Coordinator in our Southwest region. The ideal candidate will reside near one of our offices: Austin, Houston, DFW, San Antonio, Tulsa, Oklahoma City, Little Rock, or Denver.

This is a primary work-from-home position and requires travel across the Southwest region, including Colorado, New Mexico, Oklahoma, Wyoming, and Texas. Candidates must live within 1-hour of a local office.

In this position, you will provide data entry and customer service support as part of our centralized processing team. You will be responsible for data entry of customer, donor, and donation information into customer databases, such as Salesforce and Auction Pay. You will provide support in crafting donor receipts, running reports, and offering direct field support – including customer service, training, and troubleshooting. 

This position will work alongside five other support staff members and will be responsible for serving as a primary and dedicated resource to multiple remote-based fundraising directors whose main responsibilities are to raise funds to support the mission of the Association through local events such as our Signature Heart Walk, Go Red for Women Luncheon, and Heart Ball events.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Some of the responsibilities include:

• →Edit and update mailing lists and other contact lists as appropriate.
• →Input and maintain high-quality, accurate data in all systems, including Blackbaud Luminate, Givergy, and Salesforce. The data includes information on prospective and existing donors, event participants, financial transactions, auction items, and more.
• →Work with Region’s Communications and Graphics partners to create and update custom materials for event promotion (e.g., flyers, programs, signage, etc.) and sponsor/volunteer engagement (e.g., Heart Walk participant resources, sponsorship proposals, etc.). Coordinate printing and mailing of all materials. Materials must appear professionally, adhere to the Association's branding standards, and meet the requirements of the director and/or sponsor.
• →Assist directors and volunteers with the coordination and execution of digital/in-person event logistics, including monitoring overlapping event logistics timelines, coordinating with external vendors and partners within the region, ordering supplies, and setting up pre-event digitally or at the venue, etc., to ensure a positive experience for all donors and participants.
• →Run digital RSVPs, check-in and checkout procedures (for in-person, local events, including training of volunteers, processing all financial transactions, and handling cash). Compose and send donor acknowledgments. Assist directors in collecting any unpaid funds pledged by donors.
• →Assist with accounts receivable and accounts payable tasks as needed, such as processing cash/check payments, sponsorship agreements, and vendor invoices.
• →Maintain event websites.
• →Help directors with miscellaneous administrative or clerical needs, such as compiling reports and presentations for strategy meetings, reserving travel, etc.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

• High school diploma or equivalent.
• 3 years relevant work experience in office administration skills, including general clerical skills (e.g., basic computer knowledge, email etiquette, email organization, filing, typing, copying, telephone etiquette, and office operations).
• Ability to travel 8-10 times per year within the Southwest region states (travel expenses paid for by the Association).
• Ability to quickly learn new and sophisticated software - experience with Greater Giving or similar nonprofit fundraising software preferred.
• Ability to focus on a detailed, potentially tedious, task for several hours while ensuring quality and accuracy.
• Ability to follow detailed directions.
• Dedication to complete entry of accurate data, as well as accurate spelling/grammar.
• Ability to collaborate with external and internal customers in a friendly, professional manner via phone or email.
• Intermediate Microsoft Office skills, including Excel, Outlook, and Word. Mail-merging knowledge is a plus.
• Effectively communicate via Microsoft Teams chat.
• Required equipment: 
• reliable, high-speed (usually 3-5 megabits) hardwired internet connection
• dedicated workspace.