Dispatcher Plumbing

At C&C Myers Heating, Cooling, Plumbing & Electric, we believe a rewarding career is about more than just a paycheck. It's about being part of a team that values your contributions, supports professional growth, and promotes a healthy work-life balance.

As a market leader in HVAC, Plumbing, and Electrical services throughout the Charleston area, we take pride in delivering exceptional customer service while fostering a collaborative and fast-paced work environment. We are currently seeking a motivated and organized Dispatcher to join our growing team.

If you thrive in a dynamic setting, enjoy coordinating schedules, and take pride in providing outstanding customer service, we encourage you to apply.

The Dispatcher serves as a key point of communication between customers and field technicians. This role is responsible for coordinating service appointments, managing technician schedules, responding to customer inquiries, and ensuring efficient daily operations.

• →Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• →Prioritize service requests based on urgency, technician availability, skill set, and geographic location.
• →Monitor technician schedules throughout the day and make adjustments as needed to maximize efficiency and productivity.
• →Receive and respond to customer inquiries, service requests, and complaints via phone, email, and other communication channels.
• →Provide customers with service availability, estimated arrival times, and updates regarding delays or schedule changes.
• →Follow up with customers after service completion to ensure satisfaction and address any additional concerns.
• →Maintain consistent communication with customers regarding the status of their service appointments.
• →Coordinate emergency service requests and dispatch technicians promptly to meet customer needs.
• →Maintain accurate records of customer interactions, technician activities, work orders, and service requests.
• →Enter and update information within the company's dispatching and customer management systems.
• →Generate and distribute reports related to service performance, technician productivity, and customer satisfaction.
• →Collaborate closely with technicians, customer service representatives, and management to ensure smooth day-to-day operations.
• →Resolve scheduling conflicts and customer concerns in a professional and timely manner.
• →Adhere to all company policies, procedures, and safety standards.

• Minimum of 2 years of dispatching experience.
• Minimum of 2 years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Exceptional customer service skills with the ability to handle escalated customer concerns professionally.
• Strong problem-solving skills and the ability to perform effectively under pressure.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with the Greater Charleston service area.
• Flexibility to work varying shifts, including evenings and weekends when business needs require.

• Previous dispatching experience within the home services industry, including:
  • HVAC
  • Plumbing
  • Electrical
• Experience dispatching service technicians in a fast-paced environment.
• Experience with ServiceTitan, FieldEdge, or other field service management software.
• Knowledge of scheduling best practices, routing, and technician capacity management.