Guest Services Attraction Supervisor

United States·New OrleansFull Time Regularmid

OtherGuest Services

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Quick Summary

Overview

Position Title: Guest Services Attraction Supervisor Department: Guest Services Reports To: Guest Services Manager/Director Location: Audubon Zoo FLSA Status: Non-Exempt Position Type: Full-Time

Key Responsibilities

Staffing & Scheduling Develop and manage staffing schedules. Ensure proper staff coverage and cross-training to support both peak and off-peak operations.

Requirements Summary

Education: High school diploma or equivalent required; associate or bachelor’s degree in hospitality, business, or related field preferred. Experience: Minimum 2–3 years in operations, guest services, or attractions/event management.

Technical Tools

ms-officeperformance-management

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon

Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered

Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

Responsibilities

~1 min read

The Guest Services Attractions Supervisor is responsible for the day-to-day coordination and operational management of key guest-facing services at the Audubon Zoo and Aquarium. This includes oversight of birthday party operations, the Audubon Carousel, Train, seasonal attractions, and vendor-operated experiences. The role also ensures that all revenue share reports are accurately completed and submitted, and that payments are processed in a timely manner.

Additionally, the Guest Services Attractions Supervisor provides support to frontline supervisors as needed, ensuring smooth operations and a high-quality guest experience across all service areas.

Responsibilities

~1 min read

→Staffing & Scheduling
- →Develop and manage staffing schedules.
- →Ensure proper staff coverage and cross-training to support both peak and off-peak operations.
- →Provide oversight and coordination of staffing for key Guest Services areas, including Cool Zoo, seasonal attractions, birthday party operations, train operations, and the carousel.
→

Oversee the execution of birthday parties at the Zoo and Aquarium, ensuring that all supplies, staffing, and décor are prepared in advance.
Ensure party hosts consistently meet guest engagement standards, including leading celebrations (e.g., singing) and coordinating mascot appearances.

Supervise team members, including train drivers, birthday party hosts, and carousel operators.
Support onboarding, training, coaching, and performance management to maintain high team performance.
Provide operational support for seasonal attractions and Cool Zoo as needed.

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Requirements

~1 min read

High school diploma or equivalent required; associate or bachelor’s degree in hospitality,

business, or related field preferred.

Minimum 2–3 years in operations, guest services, or attractions/event management.
Prior supervisory or team leadership experience preferred.

Strong leadership and interpersonal skills.
Ability to multitask in a fast-paced, guest-facing environment.
Excellent communication and organizational abilities.
Proficiency in scheduling software and Microsoft Office Suite.

Requirements

~1 min read

You must be able to work weekends, holidays, and flexible hours based on events and seasonal needs.
Must be comfortable working outdoors in varying weather conditions.
May be required to lift to 30 lbs. and stand/walk for extended periods.

Requirements

~1 min read

Prolonged periods of standing, walking, and climbing stairs or ladders.
Ability to lift, push, pull, and carry objects weighing up to 50 pounds.
Frequent bending, crouching, twisting, and reaching during routine tasks.
Manual dexterity is required to operate equipment or handle tools.
Regular use of vision and hearing to monitor surroundings and perform job-related duties.
Work may be performed in both indoor and outdoor environments.
Exposure to a variety of weather conditions, including heat, cold, rain, and humidity.
Possible exposure to loud noises, strong odors, or other environmental elements common in animal and outdoor attractions.