Franchise Operations Lead

• →Provide Franchises with ongoing training and support, as needed.
• →Aid in the creation of system projects that affect franchise stores to ensure proper clarification for training purposes.
• →Ability to network and build rapport with current franchisees via phone or email communication.
• →Work with various corporate departments within Home Office, including Systems, Network, Desktop, IT, HR, Marketing, Merchandising as needed and in preparation for franchise store system conversions to the corporate database as well as new Franchise store openings.
• →Manage complex franchise conversion and new opening projects, ensuring key milestones and tight timelines are met.
• →Complete various additional responsibilities and meet project deadlines on time.
• →Assist with ad hoc requests, as needed.

• Strong verbal and written communication skills.
• Strong knowledge of Leon’s POS+, MMHF and policies in various departments beneficial.
• Experience as a Dept Manager Beneficial.
• Proficient in Microsoft Outlook, Word and Excel.
• A willingness and ability to travel from a few days to a few weeks.
• Ability to work independently and with little supervision.
• Ability to work under pressure while maintaining a positive, helpful attitude.
• Strong time management and project management skills; able to balance multiple shifting priorities and ensure tight timelines are met.
• Bilingual in English and French an asset, but not necessary.
• This position is based out of our Home Office at 45 Gordon Mackay Rd. Toronto, ON.

• In Office at our Toronto/North York Home Office

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process.  Candidates with accommodation needs, can email their accommodation requests to recruitment@leons.ca.

If you’re ready to bring your expertise to Leon’s, we’d love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

The ideal candidate for this position shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.