Customer Care Representative I

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. 

• Communicate with residents via phone, email, mail to address billing inquiries and provide exemplary customer service.
• for responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident’s satisfaction and according to Liberty Military Housing’s standards.
• Provide customer service regarding collection issues, review and process account adjustments, and resolve resident disputes.
• Utilize call center contact center system by answering live calls, resolving callbacks/voicemails, transferring calls, and updating call dispositions.
• Supports residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing, and sending delinquency letters.

• Works closely with revenue accountants to reconcile delinquent accounts efficiently and timely.
• Responsible for collections and resolving overdue balances and collecting payments from the individuals responsible for the debt or negotiating a payment plan to collect it in installments.
• Follows up on outstanding balances and resolve any discrepancies to reduce delinquency for assigned accounts and monitoring all collections.
• Prepares documents to be sent to a third-party collection agency in accordance with company policies and procedures.

• Maintain accurate records of customer accounts and update account information as needed.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software)
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events

• Position requires 6 months of accounts receivables/collection experience.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Must be able to listen and speak clearly on the telephone.
• Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• High school diploma or GED required.
• Position requires 6 months of accounts receivables/collection experience.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Must be able to listen and speak clearly on the telephone.
• Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)High school diploma or GED required. 

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire