Senior Director, Case Development

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. 

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. 

The Senior Director is directly accountable for:

• →Enterprise-wide case development (contact center and donation coordination) performance and outcomes
• →Adherence to CMS Conditions for Coverage, OPTN/UNOS policies, AOPO standards, and all applicable regulatory requirements
• →Consistency and reliability of clinical practice standards across all cases
• →Maximization of donor potential while maintaining the highest ethical standards
• →Accurate and complete contact center and clinical documentation and reporting

The Senior Director is accountable for:

• Direct supervision, coaching, and performance evaluation of Directors and Managers for case development.
• Establishing competency standards and capability continua
• Ensuring appropriate contact center and field coverage/staffing schedules
• Supporting professional development and continuing education initiatives
• Hiring, promotion, disciplinary action, and termination decisions consistent with organizational policy.

The Senior Director holds enterprise accountability for:

• Development and maintenance of case development procedures and policies
• Continuous process improvement across the donation process
• Collaboration with Quality, Hospital Engagement Services, Family Engagement Services, Allocation and Placement, Surgical Recovery Services, and Data Analytics to evaluate trends
• Oversight of audits, investigations, and corrective action plans
• Translation of findings from performance reviews into sustained operational improvements
• Ensures all education and training is compliant with regulatory standards
• The Senior Director collaborates in defining annual quality improvement goals and monitoring departmental effectiveness measures.

The Senior Director supports operational readiness by:

• Providing leadership coverage in the absence of the VP- Case Development
• Responding to occurrences in accordance with organizational policy
• Ensuring timely investigation and follow-up of events.
• The Senior Director is accountable for ensuring coverage structures function effectively and that case-level risks are addressed promptly.

The Senior Director is responsible for:

• Participating as an active member of the senior leadership team
• Assisting in establishing organizational and departmental goals and objectives
• Collaborating with Hospital Services to strengthen hospital relationships and timely donor referral
• Interacting with transplant surgeons, physicians, and transplant centers to maintain high service standards
• Acting as a spokesperson for the advancement of organ donation.

• Bachelor’s degree in Nursing, Biology, or Medical Sciences required
• Master’s degree preferred
• Minimum five to seven years managerial experience.
• Minimum three years critical care experience required.
• Experience working with regulatory agencies required.
• Current CPTC certification preferred.

• Extensive knowledge of critical care.
• Understanding of quality improvement principles
• Strong leadership, communication, and presentation skills
• Ability to analyze scientific, technical, financial, and regulatory materials
• Ability to define problems, analyze data, and draw valid conclusions
• Strong decision-making, delegation, and problem-solving skills
• Computer proficiency and operational systems literacy.